By proceeding with the use of the MyLondon application (the “App”), you acknowledge and agree that while Welcome Platform Technologies (“we,” “our,” or “us”) makes reasonable efforts to ensure the accuracy, reliability, and timeliness of the content and information presented within the App, we do not warrant or guarantee that all such content will be complete, current, or free from errors or omissions.
All listings, events, locations, services, and related details provided through the App are subject to change at any time, without prior notice, and may be outside of our control. You further acknowledge that such changes may occur after the content has been published and that we bear no obligation to update or correct any information once posted.
To the fullest extent permitted by applicable law, Welcome Platform Technologies expressly disclaims all liability for any loss, damage, cost, or expense, whether direct, indirect, incidental, consequential, or otherwise, arising from or related to any inaccuracies, omissions, or changes in the information provided, or from any reliance placed upon such information by you or any third party. Users are encouraged to verify any information directly with the relevant source before making decisions or taking action based on the content found within the App.
By creating an account or continuing to use the App, you confirm that you have read, understood, and agree to be bound by the terms of this Disclaimer.
Effective Date: August 13th 2025
Last Updated: August 13th 2025
Welcome Platform Technologies (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the MyLondon mobile application (the “App”).
By using the App, you agree to the collection and use of information in accordance with this policy. If you do not agree, you should discontinue use of the App.
1. Information We Collect
We may collect the following types of information when you use the App:
- Account Information: Information you provide when creating an account, such as your name, email address, and password.
- Usage Data: Information about how you use the App, including pages viewed, features used, and the time and date of your activity.
- Device Information: Information about your device, including the device model, operating system, unique device identifiers, and IP address.
- Communications: Information you provide if you contact us for support or feedback.
2. How We Collect Information
- Directly from you when you create an account, use the App, or contact us.
- Automatically through analytics tools that track usage patterns and performance.
- Through third-party services that support our App, including Expo (used to develop and maintain the App), OneSignal (used to send push notifications), and other tools that help us deliver, monitor, and improve the App.
3. How We Use Your Information
- Provide and operate the App.
- Personalize your user experience.
- Monitor and improve the App’s performance and features.
- Send you relevant notifications, alerts, or updates.
- Respond to inquiries and provide customer support.
- Comply with legal obligations.
4. Sharing of Information
We do not sell or rent your personal information to third parties. We may share your information with service providers (such as hosting, analytics, and notification services) who assist us in operating the App; for legal compliance when required by law, court order, or legal process; and in connection with a business transfer such as a merger, acquisition, or sale of assets.
5. Third-Party Services
The App uses third-party services that may collect information used to identify you. These services are governed by their own privacy policies, including the Expo Privacy Policy and the OneSignal Privacy Policy.
6. Data Retention and Deletion
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. You have the right to request a copy of the personal information we hold about you, request correction of inaccurate or incomplete data, and request deletion of your account and associated personal information.
To request account deletion, please contact us at jack@welcomeplatform.app. Upon verification of your request, we will delete your account and associated data within a reasonable timeframe, subject to any legal obligations to retain certain records.
7. Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
8. Children’s Privacy
The App is not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us and we will take steps to delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the App with an updated “Last Updated” date. Continued use of the App after changes are made constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact Welcome Platform Technologies at jack@welcomeplatform.app.